The Commonwealth Telecommunications Organisation (CTO) is an international development partnership between the Commonwealth and non-Commonwealth governments, business and civil society organisations. It provides the international community with effective means to help bridge the digital divide and achieve social and economic development, by delivering to developing countries unique knowledge-sharing programmes in the use of Information and Communication Technologies (ICT) in the specific areas of Telecommunications, IT, Broadcasting and the Internet.
Job Title: IT Support Officer
The role:
- To be responsible and accountable for all aspects of organisational IT provisioning, to support the organisation in all aspects of IT including implementing and maintaining office IT network (server, PC, laptops etc), maintenance of the telecommunications network, maintenance and support of computer hardware and software, web and other IT related matters including e-Learning platform and e-Content platform
- Development and management of the CTO website and undertaking all aspects of the site management including content uploading/editing, day-to-day site maintenance and managing 3rd party content
- Designing web content including banners, buttons, pages and mini-sites within the site Liaising with the hosting agent and ensuring minimum down time and access from anywhere in the world
- Improve the site using feedback from staff, users and associates
- Acting as the first line of contact between 3rd party vendors including web developers
- to maintain the website and databases and implement any agreed changes
- Developing and maintaining integrated databases for the organization and optimizing them
- Provide support and maintenance for the database(s)
- Install, monitor and maintain the computers, server(s), networks and software for the purposes of the organisation
- Install software and maintain
- Provide technical IT support on e-learning platform tPDT division
- Provide technical and IT support on e-content platform
- provide general IT support tthe organization
- Install, monitor and maintain the telecommunications infrastructure of the CTO
- attending to any other task assigned by the Director / CEO
Skills
- Excellent server management skills
- Excellent knowledge of office suites of software (Microsoft, Open Office)
- Excellent database knowledge and management skills
- Excellent knowledge of web-based content management systems, particularly Drupal
- Web design skills, including HTML, PHP, MySQL
- Good team working skills
- Good interpersonal skills
Salary: £21,000+ depending on experience, plus commissions and annual bonus.
Method of Application
All applicants must be a national of a CTO Full Member country and have the right to live and work in the United Kingdom. It will be the applicants responsibility to apply for a UK visa if offered the job and bear all the relevant cost to attend an interview at the CTO Head quarters in London, UK. Please provide evidence of your nationality with your application.
All appointments are subject to satisfactory references. You will be required to provide details of two referees, one of whom should be your current or most recent employer and from your previous employer or university, ensuring that you account for at least the last five years of your employment history in your application. Referees should not be related to you and should be able to give an assessment of your professional abilities as well as your character. We will not take up references until after any qualified offer of employment has been made.
All applicants would be required to produce evidence of any educational and professional qualifications to support your application, on the day of interview.
Salaries on appointment for any post if advertised are per annum gross subject to deductions of National Insurance contributions and CTO internal income tax (paid at UK income tax rates).
If you wish to be considered for any post, please ensure that you submit your curriculum vitae together with a covering letter setting out your experience and skills in relation to the person specification, competencies and other requirements for the post.
To respond to advertised vacancies, please email CV and a short covering letter to recruitment@cto.int.
An IT Support Officer at the Commonwealth Telecommunications Organization provides technical assistance, troubleshooting, and maintenance for IT systems and networks. They ensure smooth operations of hardware, software, and communications infrastructure to support organizational activities. Additionally, they offer training and guidance to users, implement security protocols, and contribute to IT strategy development.
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